Delivery
We deliver across the UK using trusted courier and specialist delivery partners.
Orders may be shipped from our own UK stock or directly from one of our supplier partners. Items within the same order may arrive separately.
Dispatch
In-stock items: usually dispatched within 1–2 working days
Partner-fulfilled items: usually dispatched within 3–7 working days
Delivery times are estimates and may vary during busy periods.
Delivery Details
Standard items are delivered by national couriers
Large or oversized items may be delivered by specialist carriers and may require kerbside or ground-floor delivery
A signature may be required for some deliveries
Where We Deliver
We deliver to UK mainland addresses and Northern Ireland on selected items.
If delivery to your location is not available for a specific item, we will contact you before dispatch to arrange an alternative or issue a full refund.
Shipping Costs
Shipping costs are calculated at checkout.
£6.99 standard delivery on orders under £75
Free standard delivery on orders £75 and over
Some large or oversized items may be excluded from free delivery.
View our full Shipping Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your artificial plants or décor, you can return them within 30 days of delivery.
How to Return
Please contact us before returning any items so we can arrange collection or provide return instructions.
Conditions
Items must be unused, in original packaging, and in resalable condition. Plants must not have been displayed outdoors or modified in any way.
Refunds
Refunds will be processed within 7 working days of receiving your return. Original delivery charges are non-refundable unless the item is faulty.
Large or Oversized Items
For large items, please contact us to arrange return collection. Return shipping costs may apply depending on the reason for return.
View our full Returns & Refund Policy
For every order placed, we give back to our planet, by planting one real tree and donating towards projects that reduce CO2.
We are proud to be working with Ecologi, which enables us to help fund the world’s best climate crisis solutions by growing our very own company forest and donating to carbon reduction projects all around the world. In turn, this enables you to support these causes, by shopping with us - each and every purchase gives back to our planet.
