Returns & Exchanges

Returns & Exchanges

 

We’re absolutely certain that you’ll love our range of high-quality products; however, we understand that sometimes you simply need to see something before deciding if you want to keep it.

That’s why we offer a market-leading 90-day refund policy and 100% free exchanges.

 

 

90-Day Returns

 

If you’re not blown away by the incredible realism of our products, simply complete the form below and return any unwanted item(s) to us.

If goods are still in the original condition and packaging we’ll issue you a refund, less any original delivery fees. No questions asked.

All we ask is that you cover the return shipping cost. We’d recommend using a delivery service that insures you for the value of the goods and that you get proof of postage, too.

Refunds are issued within 2 working days and may take up to 5 working days to appear in your account.

 

Returns Address:

Artificial Eden Ltd
Unit 17, Redhills Industrial Estate,
Chelmsford,
Essex,
CM3 5UL

 

 

100% Free Exchanges

 

You can exchange any item, absolutely free of charge, within 90 days.

Simply contact us using the form below and we’ll send you a free shipping label.

Re-pack your unwanted item(s) in the original packing, stick on your label, and our courier will be along to collect it within 2–3 working days.

As soon as it arrives back to us, your new item(s) will be despatched via a next-day delivery service.

  

 

Arrange a Return or Exchange

 

To arrange a return or exchange, please complete the form below.

For returns, we’ll be in contact within 1 working day to issue you with a returns number.

For exchanges, we’ll be in contact within 1 working day to provide you with a free collections label.

 

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